All Systems Operational
Endpoint Protection Cloud Operational
90 days ago
99.95 % uptime
Today
Cloud Portal - Americas Operational
90 days ago
99.76 % uptime
Today
Cloud Portal - Europe, Middle East & Africa Operational
90 days ago
99.91 % uptime
Today
Authentication Service - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Licensing Platform - Americas Operational
90 days ago
100.0 % uptime
Today
Licensing Platform - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Enrollments - Americas Operational
90 days ago
100.0 % uptime
Today
Enrollments - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Partner Management Console Operational
90 days ago
99.93 % uptime
Today
Authentication Service - Americas Operational
90 days ago
100.0 % uptime
Today
Endpoint Protection: Small Business Edition Operational
90 days ago
99.99 % uptime
Today
Agent Installation Service ? Operational
Customer Portal ? Operational
90 days ago
99.98 % uptime
Today
Single Sign-On ? Operational
90 days ago
100.0 % uptime
Today
Customer Alerting ? Operational
90 days ago
100.0 % uptime
Today
Policy Dispatching Service Operational
90 days ago
100.0 % uptime
Today
Customer Portal Agent Health Service ? Operational
90 days ago
100.0 % uptime
Today
Portal Login ? Operational
90 days ago
99.98 % uptime
Today
Partner Portal ? Operational
90 days ago
99.98 % uptime
Today
Partner Alerting ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 3, 2020

No incidents reported today.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020
Resolved - We have resolved the underlying issue and the portal is fully restored. This incident is now resolved.
May 27, 12:10 UTC
Monitoring - We have resolved the issue causing login errors and the Portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored. We will provide additional updates as new information becomes available.
May 27, 11:09 UTC
Investigating - We are aware customers may be experiencing login failures when attempting to log into the cloud portal.

We are currently investigating this issue and will provide further updates as new information is discovered.
May 27, 10:47 UTC
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Resolved - We have resolved the underlying issue and the portal is fully restored. This incident is now resolved.
May 22, 16:43 UTC
Monitoring - We have resolved the issue causing login errors and the Portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored. We will provide additional updates as new information becomes available.
May 22, 15:00 UTC
Update - In addition to Endpoint Protection Cloud product portals, this issue is also impacting customer and partner portals for Endpoint Protection Small Business Edition.

We continue to work towards implementing a fix.

We will provide further updates as new information is discovered.
May 22, 14:43 UTC
Identified - We have identified the cause of this issue and are working towards implementing a fix.

We will provide further updates as new information is discovered.
May 22, 14:04 UTC
Update - We have confirmed customers provisioned in the EU are also impacted by the portal login issue.

Please note that no other Symantec Endpoint Protection Cloud functionality is affected, and currently enrolled endpoint devices remain protected.
May 22, 13:15 UTC
Investigating - We are aware customers may be experiencing login failures when attempting to log into the cloud portal.

We are currently investigating this issue and will provide further updates as new information is discovered.
May 22, 12:39 UTC
May 21, 2020

No incidents reported.

May 20, 2020
Resolved - This incident is resolved.
May 20, 05:28 UTC
Update - We have confirmed the service is fully restored. Customers can now login to the Cloud portal without issues. This incident is now resolved.
May 20, 05:27 UTC
Monitoring - We have remediated the underlying cause for the portal errors. Customers should no longer have errors when attempting to log into the portal. We will continue to monitor the service to ensure it is fully restored.
May 20, 04:55 UTC
Investigating - We are aware customers may be experiencing 504 gateway timeout erros when attempting to log into the cloud portal. We are currently investigating this issue and will provide further updates as new information is discovered.

Please note that no other Symantec Endpoint Protection Cloud functionality is affected, and currently enrolled endpoint devices remain protected.
May 20, 04:20 UTC