All Systems Operational
Endpoint Protection Cloud Operational
90 days ago
99.95 % uptime
Today
Cloud Portal - Americas Operational
90 days ago
99.78 % uptime
Today
Cloud Portal - Europe, Middle East & Africa Operational
90 days ago
99.91 % uptime
Today
Authentication Service - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Licensing Platform - Americas Operational
90 days ago
100.0 % uptime
Today
Licensing Platform - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Enrollments - Americas Operational
90 days ago
100.0 % uptime
Today
Enrollments - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Partner Management Console Operational
90 days ago
99.93 % uptime
Today
Authentication Service - Americas Operational
90 days ago
100.0 % uptime
Today
Endpoint Protection: Small Business Edition Operational
90 days ago
99.99 % uptime
Today
Agent Installation Service ? Operational
Customer Portal ? Operational
90 days ago
99.98 % uptime
Today
Single Sign-On ? Operational
90 days ago
100.0 % uptime
Today
Customer Alerting ? Operational
90 days ago
100.0 % uptime
Today
Policy Dispatching Service Operational
90 days ago
100.0 % uptime
Today
Customer Portal Agent Health Service ? Operational
90 days ago
100.0 % uptime
Today
Portal Login ? Operational
90 days ago
99.98 % uptime
Today
Partner Portal ? Operational
90 days ago
99.98 % uptime
Today
Partner Alerting ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 15, 2020

No incidents reported today.

Jul 14, 2020

No incidents reported.

Jul 13, 2020

No incidents reported.

Jul 12, 2020
Completed - The scheduled maintenance has been completed.
Jul 12, 04:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 03:51 UTC
Scheduled - Symantec a division of Broadcom, is performing emergency maintenance of Symantec Integrated Cyber Defense Manager (ICDM) Portal beginning July 12, 2020, starting at 03:50 UTC, for a duration of 1 hour.

Impact
During the maintenance window, the ICDM certificates will be updated.

No customer impact is expected from this maintenance and all services will remain available. For more details, see the following link:

https://knowledge.digicert.com/alerts/DigiCert-ICA-Replacement

Schedule
• Start Date: July 12, 2020, at 03:50 UTC
• End Date: July 12 , 2020, at 04:50 UTC
Jul 12, 03:50 UTC
Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Resolved - We have resolved the underlying issue and the portal is fully restored. This incident is now resolved.
Jul 1, 08:54 UTC
Monitoring - We have resolved the issue causing login problems and access to the portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored.
Jul 1, 08:19 UTC
Update - We continue to work towards remediation of the Cloud Portal issue with priority. We will provide further updates as new information is discovered.

Please note that no other SEP Cloud functionality is affected, and currently enrolled endpoint devices remain protected.
Jul 1, 07:37 UTC
Update - We are aware some customers may receive an error "503" when attempting to access the Cloud Portal. We continue to work towards remediation with priority. We will provide further updates as new information is discovered.

Please note that no other Symantec Endpoint Protection Cloud functionality is affected, and currently enrolled endpoint devices remain protected.
Jul 1, 04:50 UTC
Investigating - We are aware customers may be experiencing login failures when attempting to log into the cloud portal.

We are currently investigating this issue and will provide further updates as new information is discovered.
Jul 1, 04:07 UTC