Extended Maintenance for Symantec Endpoint Protection Small Business Edition (SEP SBE) and Partner Management Console (PMC) Scheduled for April 4, 2020
Scheduled Maintenance Report for Symantec Business Security
Completed
The scheduled maintenance has been completed.
Posted Apr 10, 2020 - 00:00 UTC
Update
The schedule for the maintenance has been extended by an additional 24 hours. The expected completion date and time is, April 11, 2020, at 00:00 UTC.
Posted Apr 09, 2020 - 22:36 UTC
Update
The schedule for the maintenance has been extended by an additional 24 hours. The expected completion date and time is, April 10, 2020, at 00:00 UTC.
Posted Apr 08, 2020 - 20:54 UTC
Update
The schedule for the maintenance has been extended. The new expected end date and time is, April 9, 2020, at 00:00 UTC.

Customer endpoints will continue to remain protected throughout this maintenance period.
Posted Apr 07, 2020 - 22:41 UTC
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Apr 04, 2020 - 13:16 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 04, 2020 - 00:00 UTC
Update
As a reminder, the below maintenance will begin on April 4, 2020, 00:00 UTC, and is expected to be completed by April 8, 2020, 00:00 UTC. Please review the Impact and Action Required section for more detail.
Posted Apr 02, 2020 - 14:30 UTC
Scheduled
As part of the separation from NortonLifeLock, we will be moving the Symantec Endpoint Protection Small Business Edition (SEP SBE) and Partner Management Console (PMC) cloud servers to a Broadcom controlled data center. This move will require an extended maintenance period, where the cloud management console services will be unavailable. Endpoints will remain fully protected during the maintenance period.

The maintenance window will start on April 4, 2020, at 00:00 UTC. It is estimated that maintenance will take approximately 4 days to complete. Additional updates will be shared on the Business Security Service Status page if schedule adjustments are made.

Impact
During the maintenance period, the cloud management consoles (SEP SBE and PMC) will not be available. The Alerting and Reports features will not be available during the maintenance window. However, any alerts generated by endpoint protection clients will be queued and then processed at the conclusion of the maintenance period. If you attempt to access the cloud management consoles during our maintenance period, you will be presented with a message informing you that the system is under maintenance.

In addition to the impact to the cloud management portal, endpoint protection clients may display a grey question mark (“?”). Endpoints will remain fully protected during the maintenance period and will continue to receive the latest LiveUpdate definitions. You will not be able to enroll new endpoints during the maintenance window.

Action Required
Policy changes should be made at least 30 minutes prior to the start of the maintenance period. Additionally, deployment of new endpoint protection clients should be completed prior to the start of the maintenance.

Original Schedule
• Start date: April 4, 2020, at 00:00 UTC
• End date: April 8, 2020, at 00:00 UTC
Posted Mar 27, 2020 - 21:24 UTC
This scheduled maintenance affected: Endpoint Protection: Small Business Edition (Customer Portal, Customer Alerting, Policy Dispatching Service, Customer Portal Agent Health Service, Portal Login, Partner Portal, Partner Alerting) and Endpoint Protection Cloud (Partner Management Console).