SEP SBE Upcoming Changes to Portal Login
Scheduled Maintenance Report for Symantec Business Security
Completed
The scheduled maintenance has been completed.
Posted Apr 30, 2020 - 00:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 27, 2020 - 00:00 UTC
Scheduled
What's Happening?
As a result of the Broadcom Inc. acquisition of the Symantec Enterprise Security Business in November 2019, all Symantec accounts are being migrated to Broadcom accounts.

What are the Login Changes?
Until now, access to the SEP SBE management portal and PMC was through your Symantec account. Symantec used Norton Secure Login (NSL) as the Single Sign-On service to provide access to these Product Portals.

Symantec, a division of Broadcom, will now use Okta, which is the leading industry standard identity provider (IdP). With this change, management console administrators will be required to perform a one-time process to set up their new login credentials. Endpoint device users that do not login to the management console, will not be impacted by this change.

Action Required
You will receive an email on or around April 27, 2020, informing you about the migration of your account and your involvement in the process. You must use the activation link in that email to activate your new Broadcom account. Upon clicking this link you will be required to reset your password, setup two-factor-authentication and configure your account security questions.

After the invite emails are sent, there will be a short period of time where the old credentials will still be in use, and you will still authenticate using NSL. On April 29, 2020, SEP SBE and PMC will be switched to Okta. Use the same console URL and provide your new Broadcom (Okta) credentials.

For further details regarding this migration process, please review the following document:
https://knowledge.broadcom.com/external/article?articleId=188607
Posted Apr 24, 2020 - 12:35 UTC
This scheduled maintenance affected: Endpoint Protection: Small Business Edition (Customer Portal, Single Sign-On, Portal Login, Partner Portal).